SERVICE TERMS & REFUND CONDITIONS

Refund & Cancellation Policy

TRIP2GOGLOBAL LTD (Co. No. 17326560)

Effective Date: July 2026 | UK Travel Booking Terms

TRIP2GOGLOBAL LTD aims to keep refund and cancellation rules clear and transparent. Because travel services are fulfilled through third-party airlines, hotels, tour operators, appointment centers, and insurers, refunds are governed by both TRIP2GOGLOBAL LTD agency terms and operating supplier conditions.

Deposits & Supplier Charges

Booking deposits and third-party supplier charges are non-refundable once committed to secure travel inventory.

Changes After Confirmation

Date, name, route, hotel, or package changes carry agency administration fees as well as supplier penalties.

No-Show Bookings

Missed flights, unused hotel nights, or unattended visa appointments result in full loss of booking value.

Refund Release Timing

Where a supplier approves a refund, TRIP2GOGLOBAL LTD releases funds once returned by the operating supplier.

1. Customer Cancellation Requests

If you need to cancel a booking, please email TRIP2GOGLOBAL LTD with your booking reference number, passenger name, payment details, and reason for cancellation. Written notice allows us to verify the request and contact operating suppliers.

The refundable amount depends on fare type, accommodation rules, package terms, visa stage, and individual supplier conditions.

Flight Cancellations Promotional, saver, and special fares are generally non-refundable. Recoverable airport taxes may be returned where airline rules permit, less applicable administrative handling charges.

Hotels & Holiday Packages Hotel stays, ground transfers, and vacation packages adhere to the specific cancellation schedules of the operating hotel or tour provider.

Agency Administration Fee If a supplier refund is approved, TRIP2GOGLOBAL LTD may deduct GBP £50 per traveler or 20% of the total booking value, whichever is higher, to cover administrative processing.

2. Booking Modifications & Name Corrections

Requests to amend names, dates, destinations, accommodation, or travel services are subject to availability and operating supplier approval.

Within 7 Days of Booking Amendments requested shortly after confirmation attract a TRIP2GOGLOBAL LTD handling fee of up to 20% of total booking cost.

After 7 Days Supplier amendment fees, rate differences, or ticket reissue costs apply and can equal the price of a new booking.

Passenger Name Accuracy Airlines treat name corrections as cancellations; clients must verify passport spellings carefully prior to payment.

3. Strictly Non-Refundable Items

Certain payments relate to professional services already performed or inventory committed immediately.

Initial Booking Deposits Amounts paid to secure flight seats, hotel rooms, appointments, or supplier inventory are non-refundable.

Visa Consultation & Audit Fees Once document pre-checking, form preparation, or dossier compilation has commenced, agency service fees are earned.

Consular & Portal Fees Government, consulate, VFS/TLS/BLS appointment center, biometric, and courier fees cannot be recovered once submitted.

No-Show Forfeiture Failure to check in, attend a scheduled appointment, or use a confirmed service results in full forfeiture.

4. Supplier Cancellations & Delays

If an airline, hotel, or tour operator cancels or materially alters a service, TRIP2GOGLOBAL LTD will assist in requesting the official remedy offered by that supplier (rebooking, travel credit, or refund).

Supplier refunds can take several weeks to process. TRIP2GOGLOBAL LTD is not liable for third-party bank or carrier processing delays.

5. Refund Procedure & Payment Method

Approved refunds are returned exclusively to the original payment method for anti-fraud compliance.

We aim to review refund requests within 7 to 10 business days. Card refunds are processed in GBP (£).

6. Payment Disputes & Chargebacks

Clients are requested to contact us prior to raising a bank chargeback so we can review the booking file.

Where a chargeback is raised for a non-refundable booking or service already supplied, TRIP2GOGLOBAL LTD reserves the right to dispute the claim and recover legal and administrative expenses.

Have Cancellation or Refund Questions?

For cancellation requests or refund status inquiries, please contact our travel support team with your booking reference:

TRIP2GOGLOBAL LTD

Email: info@trip2goglobal.uk